Digital Delivery Policy

1. What we deliver

rust-skins.com, operated by BETTERB LTD, company number 17406491, sells digital Rust skins. Items are transferred through Steam trade offers to the Steam account specified for the Order. No physical delivery, postal address for shipping or shipping charge applies to the Item transfer.

Our address is Dept 7014, 196 High Road, Wood Green, London, United Kingdom, N22 8HH. Delivery support is available at info@rust-skins.com.

This Policy forms part of our Terms & Conditions. Payment and refund matters are covered by the Payment Policy and Refund & Cancellation Policy.

2. Delivery requirements

Before ordering, ensure that:

• you are at least 18 and eligible to use the service under the Terms;
• your Steam account can receive the relevant Item through trading;
• the Steam Trade URL and destination account are correct and belong to you or are lawfully under your control;
• your relevant Steam privacy, trading and security settings allow the requested transfer;
• any Steam-imposed restrictions that prevent receipt have been resolved; and
• you can access the Steam account and complete any acceptance or authentication Steam requires.

You do not need to give us your Steam password or Steam Guard codes. Account and payment details must be accurate, and payment must be confirmed before supply proceeds. Where separate consent to early digital supply is required, that consent and acknowledgement must also be obtained.

3. Estimated delivery time

Delivery normally takes a few minutes after payment confirmation and satisfaction of the relevant delivery requirements. This is an estimate rather than a guarantee of delivery within a fixed number of seconds.

Payment authentication or verification, Steam availability, account restrictions, an invalid Trade URL, failure to accept a trade offer or technical issues can delay the process. A specific availability limitation or later delivery date for an Item must be disclosed before you place the Order; it is not created retrospectively after payment.

If the Order has not been delivered within 24 hours, email info@rust-skins.com with the Order reference. You may contact us earlier. This support threshold does not extend an agreed delivery deadline or delay a right to cancel or obtain another remedy.

4. Receiving and accepting a trade offer

Check the destination account and the Items shown in the trade offer before accepting it through Steam. Only accept offers you can verify as relating to your Order. Do not follow requests to send unrelated Items, disclose credentials or make an additional off-site payment to release an Order.

A trade offer may expire or be cancelled before acceptance. If this happens, contact us with the Order reference so we can check the status and arrange a renewed offer or another appropriate resolution. An expired offer does not automatically mean that the Item was delivered or that the purchase amount is forfeited.

We may fulfil an Order in more than one trade offer where necessary. Each part must be reconciled with the Order; a completed transfer of one Item does not establish delivery of the others.

5. When delivery is complete

Delivery is completed when the relevant Steam trade is successfully accepted and the ordered Item is transferred to the Steam inventory specified for that Order.

An Order confirmation, payment receipt, top-up credit, internal status or unaccepted trade offer alone is not proof of completed delivery. Relevant Steam trade references and transfer records may be used to investigate a delivery question, together with any other reliable evidence.

After transfer, use and any further movement of the Item are subject to Steam and Rust rules. We do not guarantee that an Item can be resold or traded again at a particular time or price. An inability to trade an Item onwards is not the same as non-delivery, but it does not excuse an undisclosed restriction where the contractual description or applicable law required disclosure.

6. Delays and failed delivery

If there is a problem, we will investigate whether the cause relates to payment, availability, Steam, the destination details or another part of the process. Where appropriate, we will explain the steps needed to complete delivery or provide an estimated update.

If we cannot supply an Item, we will inform you and refund the amount due. If an agreed delivery deadline is missed, we will provide the remedy required by the contract and applicable law. Where the law permits a further reasonable period for performance, that does not allow indefinite postponement; where immediate cancellation is available, you do not have to accept an additional period.

We will not require you to accept a substitute Item or store credit in place of a refund where you have not agreed or where the law requires another remedy.

7. Incorrect or incomplete delivery

If an Item is missing or incorrect, contact info@rust-skins.com promptly with your Order reference, relevant trade ID and a description or screenshot. Prompt reporting helps investigation but does not create an artificial deadline that removes statutory rights.

Where possible, avoid transferring, consuming or otherwise changing a disputed Item while we investigate. If you have already done so, we will assess the actual circumstances and your applicable rights rather than automatically reject the claim.

If you supplied incorrect destination information, contact us immediately. We will take reasonable steps available to stop or correct an uncompleted transfer. A completed transfer to an account you specified may be difficult or impossible to reverse. Responsibility depends on the facts, including whether an error was ours and the rights provided by law.

8. Availability and contact

Delivery is unavailable to customers in the restricted countries listed in section 3 of the Terms & Conditions, and wherever a transaction is legally prohibited. Do not place an Order or top up an Account to evade a restriction.

BETTERB LTD, company number 17406491
Dept 7014, 196 High Road, Wood Green, London, United Kingdom, N22 8HH
Delivery enquiries: info@rust-skins.com