Account Balance & Top-Up Policy

1. About Account Balance

This Policy explains the purchase credit recorded in your Account on rust-skins.com, operated by BETTERB LTD, company number 17406491, of Dept 7014, 196 High Road, Wood Green, London, United Kingdom, N22 8HH.

Account Balance is credit for purchasing Items from our store. Paid balance is the portion attributable to actual payments you made, including an amount restored after cancellation of a purchase originally funded by those payments.

This Policy forms part of our Terms & Conditions. Top-up payments are also governed by the Payment Policy, and refunds by the Refund & Cancellation Policy.

2. Eligibility and adding funds

You must be at least 18, legally able to enter into the contract and eligible under the country and other restrictions in the Terms. Top-ups must be made using an authorised payment method and accurate information.

The amount, currency and any applicable charge are displayed before you authorise a top-up. Payment confirmation and relevant checks may be needed before the credit is available. If a completed payment is not reflected correctly, contact info@rust-skins.com with the transaction reference, amount, currency and date.

A top-up does not reserve an Item or a price. Do not add more than you intend to use for purchases. You are not required to spend an unused top-up to qualify for a refund.

3. Using balance

Available balance may be used towards eligible Orders through the payment options shown at checkout. It is reduced by the amount applied to the purchase. An amount allocated to an uncompleted Order must be reconciled before it is treated as freely available for another purchase or refund.

Check the currency and any disclosed conversion before confirming a purchase. A change in display currency does not itself permit an undisclosed conversion or deduction.

Account Balance is for purchases from this store. It cannot be sold or transferred between customer Accounts, used to pay third parties or used as a customer-to-customer transfer facility. It does not earn interest. We do not accept customer Items for sale proceeds through this balance function.

4. Refunding unused paid balance

You may request a refund of unused paid balance by emailing info@rust-skins.com. There is no contractual requirement to request this voluntary refund within 14 days of top-up. Any separate statutory cancellation right remains available on its own terms.

Include your Account email, the amount you want refunded, its currency and the relevant top-up reference or approximate date. If the balance comes from more than one payment, we may need to allocate the refund between those original payments.

The refundable amount cannot exceed the attributable unused amount actually paid, after accounting for completed purchases, previously settled refunds and genuine reversals. Using part of a top-up does not make the rest non-refundable.

Before payment, we may reasonably verify control of the Account and original payment and reconcile pending Orders. We will not require you to disclose full card credentials or passwords by email, make another top-up or buy an Item to release a legitimate refund.

5. Refund destination and timing

Refunds normally return to the original payment method in the original transaction currency. If that route is unavailable, we will arrange a lawful alternative with you after appropriate verification. We do not transfer refunds to unrelated third parties or automatically substitute store credit where you are entitled to repayment.

Our target is to provide an initial response within five business days and to submit an approved voluntary refund within five business days after approval. A business day is Monday to Friday, excluding public holidays in England and Wales. These are service targets, and any earlier mandatory deadline prevails. A statutory reimbursement period is not delayed or restarted by our review process.

The card issuer or payment institution determines when a submitted refund appears on your statement. We will provide available confirmation or tracing information. We do not impose a Company administration fee for making a refund under this Policy.

6. Corrections and payment reversals

We may correct a clearly evidenced balance error, duplicate credit, failed payment or settled payment reversal. We will explain a material correction and the transaction to which it relates unless a legal or security restriction prevents disclosure.

If a payment reversal affects credit already used for an Order, we will reconcile the records and contact you about any genuine outstanding issue. We will not impose an arbitrary penalty or deduct an unrelated amount. Your right to dispute the correction remains available.

7. Inactivity, restriction and closure

Inactivity does not by itself remove the right to request a refund of unused paid balance. If we suspend or close an Account, we will address remaining balance and pending Orders rather than automatically forfeit the funds.

A refund may be temporarily affected by a genuine payment dispute, proportionate verification or a legal prohibition. We will explain the position as far as lawful and seek to resolve it. Restrictions must not be used to retain money indefinitely without a lawful basis.

You can request Account closure and a refund of unused paid balance in the same email to info@rust-skins.com. Records needed for lawful accounting, security or claims purposes may be retained under the Privacy Policy after the Account closes.

8. Complaints, changes and contact

If you disagree with a balance adjustment or refund decision, email info@rust-skins.com with the relevant records and request a review. This does not prevent a complaint to your bank, a regulator or an available court or dispute-resolution body.

Changes to this Policy will be dated and notified where required. They do not retrospectively remove accrued refund rights or authorise new charges against existing paid balance.

BETTERB LTD, company number 17406491
Dept 7014, 196 High Road, Wood Green, London, United Kingdom, N22 8HH
Account Balance and top-up enquiries: info@rust-skins.com