Question 1

How fast is delivery?

Accepted Answer

Instant digital delivery. Once your payment is confirmed, your Rust skins are delivered to your Steam inventory by trade offer in seconds — there is no waiting and nothing to ship.

Question 2

Are these authentic Rust skins?

Accepted Answer

Yes. Runevault sells authentic Rust skins — weapon finishes, apparel, base, deployables and tools. Every skin is delivered to your Steam inventory via a standard trade offer.

Question 3

How do I link my Steam account?

Accepted Answer

Before you can buy, sign in through Steam on your account page and paste your Steam trade URL. We pull your Steam nickname and avatar automatically and deliver every skin to that account.

Question 4

What payment methods do you accept?

Accepted Answer

We accept Visa and Mastercard through a PCI DSS compliant payment process. Prices already include any applicable tax.

Question 5

Can I get a refund?

Accepted Answer

You can request a refund within 14 days, subject to our Refund Policy. Because delivery is instant and digital, some conditions apply — see the policy for full details.

Question 6

Is there a fee at checkout?

Accepted Answer

No. The price you see is the price you pay. Tax is included and there is no service fee added at checkout.

Question 7

How do I contact support?

Accepted Answer

Our support team is available 24/7. Email us at youremail@example.com and we'll help you with any order, delivery or account question.

Question 8

How does the store wallet work?

Accepted Answer

You can top up your Runevault balance and use it to purchase skins instantly. Your transaction history records every top-up and purchase in your account.

Question 9

What do the rarity colours mean?

Accepted Answer

Runevault sorts skins onto a colour rarity scale — from Common and Uncommon up through Rare and Mythical — so you can read a skin's tier at a glance.